Why are companies always experiencing higher-than-normal call volumes?

The long-running series in which readers answer other readers’ questions on subjects ranging from trivial flights of fancy to profound scientific and philosophical concepts

Last modified on Tue 13 Jul 2021 07.02 EDT

Does anyone still believe that any of the companies they call or email are labouring under higher-than-normal call volumes – especially given that that they all seem to have it “higher than normal” all of the time. Does anyone know how long ago the baseline “normal” might have been? Robert Cullen, Härryda, Sweden

Post your answers (and new questions) below or send them to [email protected]. A selection will be published on Sunday.

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